IT Analyst/Programmer

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.
Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.
Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

This is a hybrid position.  The majority of work will be completed remotely but at times work on campus will be required.  Therefore, incumbent must live within a reasonable driving distance of a Mayo Clinic campus.  

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor’s degree and training/experience in technical development;
OR, Associate’s degree and 5 years’ professional experience in technical development.Knowledge of system design principles, software development methodologies, and computer programming.
Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills.
May interface with vendor support service groups or other external support teams to ensure proper escalation
during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

Preferred Skills: 

• Basic understanding of Identity and Access Management (IAM) concepts (joiner/mover/leaver, provisioning, access reviews) • Introductory experience or coursework with SailPoint IdentityIQ or similar IAM platforms
• Foundational programming or scripting skills (e.g., Java, PowerShell, Python) • Familiarity with REST APIs, JSON/XML, and basic system integrations
• Exposure to Active Directory / LDAP and identity data concepts 
• General awareness of security principles and interest in identity or cybersecurity 
• Strong problem-solving skills and ability to learn in a structured enterprise environment 
• Clear communication and willingness to collaborate with senior programmers and business partners