Information Systems Programmer/Analyst (Support Analyst)

The Florida House of Representatives is seeking a dedicated and proactive Support Analyst to join our dynamic Office of Information Technology team. The ideal candidate will have excellent communication skills, a talent for technical troubleshooting, and a commitment to providing outstanding customer service. This role involves resolving first and second-level desktop computer and application issues for our end-users, both onsite and remotely. We offer a collaborative and engaging work environment that fosters growth, innovation, and professional development.

FINANCIAL DISCLOSURE: Pursuant to sections 112.3144 and 112.3145, F.S., this position is required to electronically file a Form 1 – Statement of Financial Interests with the Florida Commission on Ethics within 30 days of hire.

• Engage directly with customers to resolve technical issues.
• Install, test, and configure new workstations/laptops, peripheral equipment, and software.
• Conduct system testing to ensure quality.
• Respond efficiently to requests through the IT Service Desk.
• Assist with onboarding new users, including PC setup and deployment using standardized hardware, images, and software.
• Collaborate with senior technicians to troubleshoot and resolve complex issues.
• Develop a personalized growth plan for future career advancement.
• Report issues for escalation as needed.
• Interact with vendors to acquire necessary information.
• Implement and manage security functions related to data, physical, and user access to information systems.
• Provide regular project status updates to the Deputy Chief Information Officer of Support.
• Contribute to the design and implementation of specialized systems projects.
• Research and recommend new technologies for application in the legislative environment.
• Document internal procedures clearly and thoroughly.

• Strong understanding of information systems terminology and concepts.
• Proficiency with specialized tools for application development.
• Familiarity with information systems operations, equipment, procedures, and workflows.
• Analytical and problem-solving skills to address technical challenges.
• Ability to communicate complex technical information effectively.
• Capacity to produce quality work under pressure and deadlines.
• Professional demeanor and ability to interact with diverse groups.
• Willingness to work on-site during business hours, with occasional after-hours or weekend commitments.
• Ability to work independently with minimal supervision.
• Perform other related duties as required.

A bachelor’s degree from an accredited college or university in computer science, management information systems, mathematics, or engineering. Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education. Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.

Preference will be given to applicants with the following:

• Proven experience as a help desk technician or other customer support role.
• Proficiency with Microsoft Office products, Windows, and remote control tools.
• Strong understanding of computer systems, mobile devices, and other tech products.
• IT certifications such as MCSE, MCP, CompTIA A+, Network+, or Cisco.
• Customer-oriented and calm under pressure.