Program Lead (Fraud Detection Operations Artificial Intelligence)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. 

Role is responsible for enabling the FDO AI program though proof of concept development, model execution and management, and all related deliverables and tasks while operating as a functional subject matter expert.

Responsibilities:

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 

• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives 

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

• Role will be supporting the FDO AI capabilities

Required Qualifications:

• Current Team Manager within Fraud Detection Operations (FDO)

• Subject matter expert in Fraud Detection alerting methodology, procedures, systems and applications, and business performance metrics

• A thorough knowledge of enterprise product/channel or front/back-office operations

• Exceptional written and verbal communications skills sufficient to professional interact effectively with all levels of management

• Proficient in managing multiple tasks and effectively prioritizing deliverables

• Able to work independently and in a fast-paced environment, while working cohesively in a team setting

• Excellent time management skills; responsible for day-to-day resolution of complex problems, including research

• Ability to lead complex projects and continually utilize independent judgment

• Ability to engage with Clients as needed in response to cross channel escalations

• Must be a self-starter who demonstrates a high level of initiative with the ability to coordinate projects such as associate training, communication plans, process, and performance improvement efforts

• Ability to plan and facilitate meetings, prepare materials

• Proficient Microsoft Office skills (PowerPoint and Excel)     

Desired Qualifications:

• Experience with AI prompting

• Fraud Experience

• Operations management experience

• SharePoint experience

• Ability to coach and develop others

• Strong analytical skills and experience with data management reporting

• Reporting/Analysis experience

• Project experience

• Risk/Control experience

Skills:

• Process Design

• Program Management

• Project Management

• Reporting

• Strategy Planning and Development

• Issue Management

• Oral Communications

• Presentation Skills

• Prioritization

• Problem Solving

• Performance Management

• Process Performance Management

• Process Simplification

• Risk Management

• Workforce Planning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: